Salon Policies

Appointments

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. For spa services, we require you to arrive 15 minutes early if you are a new client. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule. If you are running late, we will do everything possible to accommodate you.  If you are more than 15 minutes late we may need to reschedule your appointment.
  • We regret that we cannot be responsible for loss or damage to personal articles.
  • Please keep all valuable items with you during your service.
  • Please advise our staff of any allergies or sensitivities you may have.
  • Our employees work as a team.  If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
  • No pets are allowed in the salon. (Except registered service animals.)

Cancellations

Should you need to cancel or change the date of your appointment, we request a minimum of 24 hours’ notice.
Please note: a 24 hour notice is required for all extensions, Japanese relaxers and keratin treatment services. A credit card may be required to secure certain Hair and Nail services.
You will be charged 50% of the service price for missing your appointment without any notice.

Pricing

All prices are subject to change at the discretion of management.

Gratuities

Tipping is left to the discretion of our clients. Gift certificates do not include gratuities.

Methods Of Payment

We accept Visa, MasterCard, Discover, & American Express as well as cash and personal checks.  We do not accept third party checks.

Return Policy

Products may be returned if damaged or are not working as advertised. We do not refund products or services - we will credit your profile for use on future services/product.

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